Roots To Table Lifetime Craftsmanship Warranty

NOTE: This warranty does not cover our 90-Day Refund Policy.

When you purchase a Roots To Table cutting board, charcuterie board, crib board, serving tray, or other wood product, you’re investing in top-tier craftsmanship and genuine customer care.

Our Lifetime Craftsmanship Warranty underscores that commitment... backed by action, not just words.

1. What’s Covered

We build our products to last, and we want you to feel 100% confident in your purchase. That’s why we offer a lifetime warranty on materials and craftsmanship.

Covered:

• Cracking, splitting, or structural failures caused by faulty materials or workmanship

• Defects that occur during normal household use

• Coverage applies to the original purchaser or the person who registered the warranty (if given as a gift).

  
  

If your board develops one of these defects, we’ll repair or replace it — at no cost to you.

“Lifetime” refers to the expected usable life of the product under normal household use by the original purchaser.

2. What’s Not Covered

Wood is natural and unique… each piece requires care and respect. This warranty does not cover:

Improper Care & Maintenance

• Dishwasher use or soaking in water

• Storing in extremely dry, humid, or high-heat environments

• Neglecting regular oiling or conditioning (when applicable)

• Using harsh chemicals or abrasive cleaners

  
  

Extreme Conditions

• Exposure to temperatures below 0°C (32°F) or above 40°C (104°F)

Normal Wear & Tear

• Knife marks, scratches, dents, or minor wood movement from everyday use

• Natural color changes or shifts in grain

Misuse or Abuse

• Using the board as a hot pad, hammer, or near open flames

• Leaving the board outdoors or in direct sunlight

• Neglect or intentional damage

Unauthorized Alterations

• Sanding, reshaping, refinishing, or modifying the board by anyone other than Roots To Table

Acts of God / Unusual Circumstances

• Fire, flooding, or natural disasters

Excluded Products

• Cards and pegs in crib board sets are not covered by warranty

• Board butter and other maintenance products are not covered by warranty

• Hardware components of our cheese wire cutters (including wire, tension arms, and screws) are not covered under this warranty

3. If Your Item Was a Gift

We know most of our products are given as gifts and that’s why we offer optional warranty registration for the recipient.

When contacting us about a warranty claim:

• If the item was registered: Please contact us using the email address (or phone number) used during registration so we can verify ownership.

• If the item was not registered: We’ll require a receipt or order number from the original purchase as proof of warranty coverage.

This system helps us protect your coverage and process claims quickly and fairly.

4. How to Make a Warranty Claim

We aim to make this process simple and fair:

Step 1 – Document the issue: Take clear photos or a short video of the defect or damage.

Step 2 – Provide proof of purchase or registration: You must contact us using the email address used to register the warranty. If not registered, please include your receipt or order number.

Step 3 – Email us: Send everything to care@rootstotable.com along with a description of the issue.

Step 4 – Next steps: We’ll respond within 3 business days. If the claim is valid, we’ll arrange for a repair, replacement, or other appropriate resolution.

5. Caring for Your Roots To Table Product

A well-cared-for board can last for decades. Here's how to help it live its best life:

• Hand Wash Only: Use warm, soapy water and dry immediately

• No Dishwashers or Soaking: Moisture and heat will warp and damage the wood

• Oil or Wax Regularly: Use food-safe mineral oil or wax monthly, or as needed

• Store Smart: Avoid extreme heat, humidity, or storing before the board is fully dry

6. Our Promise

At Roots To Table, we’re proud to create heirloom-quality wooden products meant to last — and meant to be used.

This Lifetime Warranty isn’t just fine print… it’s our promise to stand behind every board, tray, and crib set we craft.

If you have a question or concern, reach out to us anytime at care@rootstotable.com.

Thank you for choosing Roots To Table… here’s to years of great meals, memories, and gatherings.