Roots To Table Lifetime Craftsmanship Warranty
NOTE: This warranty does not cover our 90-Day Refund Policy.
When you purchase a Roots To Table cutting board, charcuterie board, crib board, serving tray, or other wood product, you’re investing in top-tier craftsmanship and genuine customer care.
Our Lifetime Craftsmanship Warranty underscores that commitment... backed by action, not just words.
1. What’s Covered
We build our products to last, and we want you to feel 100% confident in your purchase. That’s why we offer a lifetime warranty on materials and craftsmanship.
Covered:
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Cracking, splitting, or structural failures caused by faulty materials or workmanship
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Defects that occur during normal household use
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Coverage applies to the original purchaser or the person who registered the warranty (if given as a gift).
If your board develops one of these defects, we’ll repair or replace it — at no cost to you.
“Lifetime” refers to the expected usable life of the product under normal household use by the original purchaser.
2. What’s Not Covered
Wood is natural and unique… each piece requires care and respect. This warranty does not cover:
Improper Care & Maintenance
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Dishwasher use or soaking in water
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Storing in extremely dry, humid, or high-heat environments
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Neglecting regular oiling or conditioning (when applicable)
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Using harsh chemicals or abrasive cleaners
Extreme Conditions
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Exposure to temperatures below 0°C (32°F) or above 40°C (104°F)
Normal Wear & Tear
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Knife marks, scratches, dents, or minor wood movement from everyday use
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Natural color changes or shifts in grain
Misuse or Abuse
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Using the board as a hot pad, hammer, or near open flames
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Leaving the board outdoors or in direct sunlight
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Neglect or intentional damage
Unauthorized Alterations
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Sanding, reshaping, refinishing, or modifying the board by anyone other than Roots To Table
Acts of God / Unusual Circumstances
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Fire, flooding, or natural disasters
Excluded Products
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Cards and pegs in crib board sets are not covered by warranty
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Board butter and other maintenance products are not covered by warranty
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Hardware components of our cheese wire cutters (including wire, tension arms, and screws) are not covered under this warranty
3. If Your Item Was a Gift
We know most of our products are given as gifts and that’s why we offer optional warranty registration for the recipient.
When contacting us about a warranty claim:
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If the item was registered: Please contact us using the email address (or phone number) used during registration so we can verify ownership.
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If the item was not registered: We’ll require a receipt or order number from the original purchase as proof of warranty coverage.
This system helps us protect your coverage and process claims quickly and fairly.
4. How to Make a Warranty Claim
We aim to make this process simple and fair:
Step 1 – Document the issue: Take clear photos or a short video of the defect or damage.
Step 2 – Provide proof of purchase or registration: You must contact us using the email address used to register the warranty. If not registered, please include your receipt or order number.
Step 3 – Email us: Send everything to care@rootstotable.com along with a description of the issue.
Step 4 – Next steps: We’ll respond within 3 business days. If the claim is valid, we’ll arrange for a repair, replacement, or other appropriate resolution.
5. Caring for Your Roots To Table Product
A well-cared-for board can last for decades. Here's how to help it live its best life:
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Hand Wash Only: Use warm, soapy water and dry immediately
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No Dishwashers or Soaking: Moisture and heat will warp and damage the wood
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Oil or Wax Regularly: Use food-safe mineral oil or wax monthly, or as needed
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Store Smart: Avoid extreme heat, humidity, or storing before the board is fully dry
6. Our Promise
At Roots To Table, we’re proud to create heirloom-quality wooden products meant to last — and meant to be used.
This Lifetime Warranty isn’t just fine print… it’s our promise to stand behind every board, tray, and crib set we craft.
If you have a question or concern, reach out to us anytime at care@rootstotable.com.
Thank you for choosing Roots To Table… here’s to years of great meals, memories, and gatherings.
Let customers speak for us
Stephanie McLeod
Spectacular quality
Received my board today and it’s beautiful. From the packaging that is filled with warmth when you open the box to the out standing workmanship. The quality of the board is exceptional, even to the personalized engraving. You can feel the creativity, love and heart and soul that Charlene and Jason put into their designs and the passion for what they create.
The DAILY BLOCK: 12x8 Edge Grain Maple Cutting Board
MONICA R.
Gorgeous and Fast!!!
This board is INCREDIBLE! Charlene handpicked the boards for the wood color and grain that I liked. I was able to select the boards that I liked, along with designs and engravings for the front and back of each board. She sent me pictures of the designs and fonts for approval. I ended up buying 4 boards. I know I will definitely buy from them again. Thank you for such great quality products and fast service!!!
Black Walnut Live Edge Charcuterie Boards - Heartwood
Jessie kahtava
Beautiful cribbage board
I am thoroughly impressed with my customized cribbage board, which arrived today and far exceeded my expectations. It not only arrived ahead of the anticipated delivery date, but it was also securely packaged, ensuring no damage. Upon unboxing, I was pleased to see the care and attention given to the packaging. The board itself is made from exquisite, solid wood and is even more beautiful than described. The meticulous craftsmanship and attention to detail truly make this cribbage board a standout piece. I look forward to many enjoyable years of use. Additionally, I was delighted to learn that a tree was planted with my purchase, adding an admirable eco-friendly touch.
Personalized Cribbage Board, Maple or Black Walnut Crib Boards with Live Edge Design, Rustic Game Board with Peg Storage, Custom Engraved Gifts, Fun Family Game
Kyle Taylor
Great Product & Awesome Communication
Jason was very thorough and went above and beyond to ensure my order was completed based on a tight deadline. The crib boards are top notch quality craftsmanship!!!
Handmade Unique Personalized Cribbage Board
Sally
Simply beautiful!
This board is stunning and arrived beautifully packaged. The love for their craft is so obvious in the quality of the board and how it was presented. This is a gift for some dear friends, and we couldn’t be prouder to be giving it to them. A heartfelt thanks to Jason and Charlene, not just for your talent but for your willingness to share it with others.
Black Walnut Live Edge Charcuterie Boards - Heartwood
Johanna
Great transaction, artisans did everything to make things right. Love the boards which were gift packed for giving!
Roots To Table
C Grexton
A Stunning and Functional Prep Board!
This board is an absolute showstopper! The combination of maple and walnut accents gives it a rustic yet refined look that stands out in my kitchen. It’s not just about aesthetics, though—the craftsmanship is top-tier, and you can feel the quality in every detail.
The size is perfect for daily meal prep, whether I’m chopping veggies, slicing bread, or serving a small charcuterie spread. It has just the right weight—sturdy but easy to handle—and the finish is incredibly smooth.
I also love how durable and gentle on knives it is. It doesn’t show excessive wear like cheaper boards, and the wood grain adds such a unique touch. If you're looking for a premium prep board that’s both practical and beautiful, this one is a must-have!
The Horizon: Maple and Walnut Accented Rustic Prep Board
Emily R
The Perfect Everyday Cutting Board!
I absolutely love this cutting board! The 12x8 size is ideal for daily meal prep—big enough to chop veggies and slice meats comfortably, but compact enough to store easily.
The DAILY BLOCK: 12x8 Edge Grain Maple & Walnut Accented Cutting Board
Emily R
Perfect for Everyday Use!
I’ve been using The Daily Block for a while now, and it’s hands down the best cutting board I’ve owned. The craftsmanship is outstanding—smooth finish, durable build, and just the right size for daily prep work. You can tell it’s made with care and high-quality wood.
The DAILY BLOCK: 12x8 Edge Grain Maple Cutting Board
Emily R
I absolutely love this Black Walnut Round Charcuterie Board!
I absolutely love this Black Walnut Round Charcuterie Board! The craftsmanship is stunning, and the rich walnut grain makes it a beautiful centerpiece for entertaining. It’s the perfect size for serving an elegant spread of cheeses, meats, and fruits. The handle makes it easy to carry and adds a unique touch. You can tell this was made with care, and the quality is outstanding. Highly recommend for anyone who loves hosting or giving a thoughtful, high-end gift!
The Black Walnut Round 12x12 Edge Grain Cutting Board
Maureen Zurby
Beautiful Craftsmanship & Perfect Gift!
I recently purchased the Personalized Wood Bread Board from Roots To Table, and I couldn’t be happier! The combination of maple and walnut gives it a stunning contrast, and the craftsmanship is top-notch. You can tell this board was made with care—the wood is smooth, well-finished, and has a nice weight to it.
The engraving turned out beautifully, adding a personal touch that made it an amazing gift. Whether for serving bread, charcuterie, or just as a decorative piece in the kitchen, this board is perfect. It’s durable, elegant, and truly unique.
Highly recommend it for anyone looking for a high-quality, handcrafted board. Will definitely be ordering more!
Bread Board: Personalized Bread and Butter Cutting & Serving Board Black Walnut & Maple
Julia Donaldson
Absolutely gorgeous! Such a beautiful piece.
Very impressed with the board, it was even more beautiful then i expected. Very happy!
Personalized Live Edge Charcuterie Board, Black Walnut Rustic Cheese Boards, Custom Engraved Wood Serving Tray Wedding & Housewarming Gift
Sarah Ferguson
Love love love these boards!
I bought four for my ladies night and everyone loved the boards. Was worried they wouldnt get here in time but the shipping was faster then expected.
Small Wine Appetizer Plates Set of 4, Personalized Appetizer Trays, Cocktail Plate, Handheld Appetizer Board, Small Plates for Gifts, Walnut
Chels
Great Customer Service & Beautiful Engraving
I love my new custom crib board! The engraving turned out perfect, and the walnut wood is stunning. Customer service was super friendly and helpful. Highly recommend!
Handmade Unique Personalized Cribbage Board
Chels
Great Customer Service & Beautiful Engraving
I love my new custom crib board! The engraving turned out perfect, and the walnut wood is stunning. Customer service was super friendly and helpful. Highly recommend!
Personalized Cribbage Board, Maple or Black Walnut Crib Boards with Live Edge Design, Rustic Game Board with Peg Storage, Custom Engraved Gifts, Fun Family Game
