You can track your order anytime using our tracking page.

Orders are typically processed and shipped within 2–3 business days (excluding weekends and holidays).

Once your order has been prepared for shipment and a shipping label is created, you will receive an email with your tracking number.

If you placed your order recently and have not yet received a tracking number, your order is likely still being prepared.

If you still have questions about your order, feel free to contact us and we’ll be happy to help.

Orders are typically processed and shipped within 2–3 business days (excluding weekends and holidays).

Once your order has been prepared for shipment and a shipping label is created, you will receive an email with your tracking number.

You can track your order anytime using our Track Your Order page.

Delivery time depends on your location and the shipping option selected at checkout.

Most orders shipped with our standard free shipping arrive within:

• 3–7 business days after shipping for customers in Canada
• 7–12 business days after shipping for customers in the continental United States

Once your order ships and the carrier scans the package, you will receive a tracking number so you can follow the delivery progress.

We offer Free Economy Shipping on qualifying orders.

Free shipping is available on orders of $100 or more before taxes for customers in Canada and the continental United States.

If your order qualifies, the free shipping option will automatically appear at checkout.

Excluded Regions:

• This offer is not valid for shipments to:
  Hawaii and Alaska (US)
  
• (NB, NS, PE) and Territories (YT, NT, NU) in Canada

We ship within Canada, the United States, and select international destinations.

Shipping options and rates are calculated at checkout based on the delivery address and the size of your order.

Please note that Free Economy Shipping is only available on qualifying orders within Canada and the continental United States, and does not apply to certain regions such as Hawaii, Alaska, and Canadian territories.

If you need to make a change to your order, please reply directly to your order confirmation email as soon as possible. This helps our team quickly locate your order and assist you.

Because many of our products are personalized and handmade, orders often move into production quickly. If your order has not yet been processed or engraved, we may be able to update details such as:

• engraving text
• shipping address
• product selection

Once production has started, changes may no longer be possible.

If you cannot locate your order confirmation email, you can also reach us through our contact form at the bottom of this page and please include your order number so we can assist you as quickly as possible.

All of our boards can be personalized with custom engraving.

When placing your order, simply select the engraving option on the product page. You will then be guided through the steps needed to provide your engraving details.

For text engraving, you will enter the wording directly in the engraving field before adding the item to your cart.

For handwritten recipes, signatures, or logos, you will be asked to upload an image file during the ordering process.

Our team carefully engraves your design directly into the wood, creating a permanent and meaningful personalization that will not fade or wash off.

Engraving is created directly in the surface of the wood using precision laser engraving. The engraving appears as a natural darker tone in the wood, not colored ink or paint.

On some product examples, you may see engraving shown in red text. The red color is only used in previews to show where engraving will appear or what text can be changed. The actual engraving on your board will not contain any color.

Because every board is made from real hardwood, the tone and grain of the wood will vary slightly. This means the engraving may appear slightly lighter or darker depending on the natural character of the board.

If you notice a mistake in the engraving details you submitted, please contact us as soon as possible.

If your order has not yet entered production, we may be able to correct the engraving. Once engraving has started, changes cannot be made.

We always recommend double-checking spelling, dates, and punctuation before submitting your order to ensure everything appears exactly as you want it engraved.

Every Roots To Table board is made from real hardwood, which means no two pieces of wood are ever identical.

Wood species like walnut, maple, and cherry naturally vary in color, grain pattern, and tone. Because each board is handcrafted from real wood, the exact grain and color will always be unique.

Many of our boards also feature natural live edges, which follow the original shape of the tree. These edges, along with natural knots, voids, and character marks, are part of what makes each piece one of a kind.

On some serving boards, small natural voids may be filled with food-safe epoxy to stabilize the wood while preserving its natural character. Epoxy is not used on cutting boards.

The photos on our website represent the style and design of the board, but the exact grain pattern, color, and natural features will vary from piece to piece.

No. We do not use stains or artificial coloring on our boards.

The color you see comes from the natural color of the wood itself. Species like walnut and maple naturally contain a wide range of tones, which is why some boards may show both lighter and darker areas.

To protect the wood, we use food-safe finishes such as mineral oil, beeswax, or clear Rubio Monocoat depending on the product.

Natural hardwood contains a wide range of tones within the same piece of wood, which is completely normal.

Species like walnut, maple, and cherry naturally vary in color and character. Walnut often shows contrast between lighter and darker areas due to the difference between sapwood and heartwood. Maple can range from very light and uniform to areas with darker tones or natural markings such as spalting.

Cherry is unique in that it naturally darkens and develops a richer color over time as it is exposed to light and air. This is a normal aging process and part of what gives cherry its beautiful character.

Because we do not use stains or artificial coloring, the tones you see are the true natural colors of the wood. These variations are a natural part of working with real hardwood and help make every Roots To Table board one of a kind.

Gently scrape off any food residue using a spatula or scraper. Wash your board by hand using warm water and mild dish soap, then dry it thoroughly with a towel.

Do not soak the board in water or place it in the dishwasher, as excessive heat and moisture can damage natural wood.

After washing, avoid leaving the board flat on the counter while it is still wet, as trapped moisture underneath is one of the most common causes of warping.

Once towel dried, allow the board to stand upright on its side until it is completely dry.

To keep your board protected and looking its best, apply a food safe wood conditioner or mineral oil periodically.

At Roots To Table, we recommend using board butter, which is a blend of mineral oil and beeswax designed to help condition and protect the wood.

How often depends on use, but a good rule is to reapply conditioner when the wood begins to look dry or dull.

Regular conditioning helps protect the wood and maintain its natural beauty.

No. Wood boards should never be placed in the dishwasher.

Dishwashers expose wood to excessive heat and water, which can cause cracking, warping, or splitting.

Always wash your board by hand and dry it promptly.

For more detailed instructions on maintaining your board, visit our Board Care Guide.

If you need to return an item, please review our full Return Policy for detailed information on eligibility and how to start a return.

If you have questions about a return, feel free to reply to your order confirmation email or reach out through the form at the bottom of this page.

Yes. All Roots To Table wood products are backed by our Lifetime Craftsmanship Warranty, which covers defects in materials and workmanship under normal household use.

If something goes wrong due to a craftsmanship issue, we will work with you to make it right.

We accept all major credit cards including Visa, Mastercard, American Express, and Discover.

You can also pay using PayPal or Shop Pay at checkout.

All prices are processed in the currency shown during checkout.

You can pay for eligible purchases using Shop Pay Installments, which allows you to split your order into four interest-free payments every two weeks.

Simply select Shop Pay at checkout and choose the installment option if it is available for your order.

Shop Pay Installments are currently available for customers in the United States.

Only one promo code can be used per order.

However, promo codes can still be combined with Free Economy Shipping if your order qualifies for the free shipping minimum.

If you have a promo code, simply enter it during checkout and the discount will be applied to your order.

If you didn’t receive an order confirmation email, first check your spam or junk folder, as confirmation emails can occasionally be filtered there.

If you’re still unsure whether your order was successfully placed and cannot find the email from us, please contact us using the form at the bottom of this page and our team will be happy to check the order status for you.

We recommend including your name and the email address used at checkout so we can locate your order quickly.

No. You can place an order as a guest without creating an account.

Creating an account is optional, but it can make future checkouts faster and allows you to view your order history and track past purchases from your account dashboard.

Yes. We offer a one-time price adjustment if an item you purchased is marked down within 14 days of your order date.

Items purchased using a promotion code or other discount are not eligible for price adjustments unless only a free shipping promotion was applied.

Items marked Final Sale are not eligible for price adjustments.

To request a price adjustment, please contact us within 14 days of your purchase and include your order number so our team can assist you.